Brand mentions · AI visibilityWhen buyers ask AI,your name should come up.
ChatGPT, Perplexity and Google’s AI Overviews build their answers from what other sites say about you. We get your brand described on the sources they already trust, then check every month whether it’s working.
What’s the best help desk software for a 10-person support team?
For a team that size, three tools come up again and again: Replyhub, YourBrand and Deskline. YourBrand is often picked by small teams for its shared inbox and quick setup2, while Replyhub suits teams that need heavy automation1.
Sources
- 1supporttoolsreview.com/best-help-desk
- 2saasweekly.io/help-desk-small-teamsPlaced by us
- 3cx-trade.com/2026-buyers-guidePlaced by us
How AI decides who to name
AI doesn’t take your word for it.
It checks what others say.
Your website says you’re great. Every website says that. So AI tools lean on third-party sources: comparison articles, reviews, trade press and buyer guides. If those don’t mention you, you don’t exist in the answer.
- Your website“The best help desk for growing teams”
- Comparison articles“Replyhub vs YourBrand vs Deskline”
- Buyer guides“Best help desk tools for small teams”
- Trade press“How support teams are cutting response times”
- Reviews & communities“We switched to YourBrand last year…”
The answer
“Small teams usually pick Replyhub or YourBrand…”
Built from what the sources say. Your homepage barely counts.
What the data says
Ahrefs looked at 75,000 brands to see what lines up with being named in Google’s AI Overviews.
- Branded web mentions0.664
- Branded anchors0.527
- Branded search volume0.392
- Domain Rating0.326
- Number of backlinks0.218
Correlation with AI Overview visibility
Correlation, not a promise. But mentions came out on top by a distance, and backlinks near the bottom.
Source: Ahrefs, AI Overview brand visibility studyWhat changes
Same question.
Six months apart.
Best help desk software for small teams?
Popular options for small teams include Replyhub, Deskline and Tidewell. Replyhub is known for automation, Deskline for its price, and Tidewell for its simple setup.
Sources behind this answer
- supporttoolsreview.comDoesn’t mention you
- techbuyersguide.netDoesn’t mention you
- cx-trade.comDoesn’t mention you
Buyer questions naming YourBrand
0of 42
AI tools naming YourBrand
0 of 4
What a useful mention looks like
Not a name-drop.
A sentence AI can repeat.
“For small support teams that want a shared inbox without a long setup, 1YourBrand2 is one of the easiest tools to start with3.”
What doesn’t count
Directory listings
Your name in a list of 4,000. Easy to get, and AI tools barely look at them.
Pay-to-enter “top tools” lists
Twenty-two entries and no reasons. Nothing for an AI to repeat.
Dormant blogs
Strong on paper, nothing new in 18 months. AI answers prefer fresh sources.
How we measure it
AI has no Search Console.
So we built the report.
Every month we run the same set of real buyer questions through the main AI tools and record who gets named, how, and which sources the answer used.
- 130–60 buyer questions, agreed with you and kept fixed
- 2Same engines, same week, every month
- 3Screenshots of every answer that names you
- 4The sources behind each answer: your next targets
AI visibility report · Month 6
42 questions tracked| Buyer question | ChatGPT | Perplexity | AI Overviews | Claude |
|---|---|---|---|---|
| best help desk for small teams | ||||
| replyhub alternatives | ||||
| shared inbox tool for support | ||||
| cheapest help desk software | ||||
| help desk with fast setup | ||||
| is yourbrand any good |
- Named and recommended
- Mentioned
- Not named
Share of answers, against competitors
- Replyhub71%
- YourBrand62%
- Deskline48%
- Tidewell29%
How it runs
A monthly loop.
Not a one-off campaign.
Every month
same questions, same tools
Step 1 of 5
Run the questions
We put your buyer questions to each AI tool and record who gets named and which sources they cite. Month one, this is your baseline.
Your part:Check the questions sound like your buyers.
One campaign, in numbers
Named in 0 answers.
Six months later, 26.
B2B SaaS · customer support software · 6 months
- Engines naming them
- 3 of 4
- Placements
- 14
- Of those, comparison articles
- 9
Volume wasn’t the trick. Nine of the 14 placements were comparison articles, the “best tools” and “alternatives to” pages AI leans on most. Those did most of the work.
“We’d never seen what ChatGPT said about us. The first report was uncomfortable. The sixth one was fun to forward.”
Buyer questions where AI names them
2of 42
Month 1
Is this right for you?
Good fit, bad fit.
And what it costs.
A good fit if
- Buyers research your category before they buy, so they ask AI about it.
- Competitors are already being named and you can see it happening.
- You can give it two quarters. AI answers move slower than rankings.
- You want it measured, not just promised.
Probably not if
- You want a guarantee that ChatGPT will name you. Nobody can honestly give one.
- Your category is so new that AI tools have nothing to go on yet.
- You want this instead of SEO. It works on the same foundations.
Brand mentions pricing
from$2,497/month
Included in our Authority plan, or added to Growth
- Buyer-question baseline across the main AI tools
- Mentions on the sources AI already cites
- Editorial links in the same plan
- Monthly AI visibility report
Authority adds screenshots of every answer and competitor tracking. Need mentions only? We’ll scope it on a call.
FAQ
Questions
about AI visibility.
Still not sure?
Send us your brand and category. We’ll tell you on the call what AI says about you today, and whether this is worth doing yet.
Not directly. There’s no dashboard or submission form, and anyone claiming a direct line is selling something. What you can change is what AI reads. These tools answer from sources they trust, and those sources can be found and reached through normal editorial work. We change the inputs and measure the answers every month.
Free AI visibility check
Find out what AI
says about you.
Send us your brand and your category. We’ll run 10 real buyer questions through ChatGPT, Perplexity and Google’s AI Overviews, and send you what comes back: who gets named, how you’re described, and which sources they use.