All case studies

Family-run HVAC company · Home services (heating & cooling)

From page two to the local map pack in five months

A family-run HVAC company was invisible for its most valuable searches while national directories took the calls. Local links and two local press features put it in the map pack and more than doubled calls from search.

Market
Fresno & Clovis, California
Duration
5 months
Services
Local link building, Local digital PR
Plan
Starter

7 of 10

terms in the map pack

+164%

calls from search

9 / 9

placements indexed

DR 12 → 31

Domain Rating

Calls from search per month

Monthly, from the start of the engagement

62164
StartM1M2M3M4M5

01

Client and project overview

A 14-truck heating and cooling company serving Fresno and Clovis. Good reviews, a decent website and a Google Business Profile set up years ago.

The first page for their money searches belonged to national directories and two bigger competitors. Every call those directories sent cost them a fee.

At a glance

Sector
Home services (HVAC)
Market
Fresno & Clovis, CA
Duration
5 months
Services
Local link building, local digital PR
Plan
Starter
Pages targeted
3 service pages + Google Business Profile

02

The challenge

Local rankings come from relevance, distance and prominence. They couldn’t change the first two. Prominence, how much the local web talks about you, was where they were losing.

  • Positions 14–22 for “emergency AC repair Fresno” and similar searches.
  • Outside the map pack for 9 of 10 tracked terms.
  • 23 referring domains, none of them from local sites.
  • Name, address and phone listed three different ways across the web.

Starting point

Domain Rating
12
Referring domains
23
Map pack (top 3) terms
1 of 10
Calls from search / month
62
Organic clicks / month
640

03

Objectives, and how they turned out

ObjectiveTargetResult
Get into the map packTop 3 for 5 of 10 terms7 of 10Met
Rank the emergency pagesPage one for emergency termsPositions 2–6Met
More calls from search+50% in 5 months+164%Met
Build local trust signals5 local placements9 local and trade placementsMet

04

Strategy and approach

Win the local web first, then add just enough trade authority.

1

Fix the basics first

Name, address and phone made consistent across 34 listings before any links went live.

2

Local before big

Links from Fresno news, business and community sites tell Google this company belongs in local results.

3

A little trade relevance

A few placements on home-services publications for topical authority on the service pages.

05

Work performed

  1. Month 1

    Local audit

    • Citation cleanup across 34 listings
    • Map pack analysis of the top three competitors
    • 26 local and trade sites found, 17 passed vetting
  2. Months 2–3

    Local placements

    • 2 local news features from a heat-wave safety story
    • 3 guest posts on home-services publications
    • 2 Fresno business and community links
  3. Months 4–5

    Strengthen

    • 2 niche edits on ranking home-improvement articles
    • Service-page and internal-link updates with their team

07

Results and supporting data

MetricBeforeAfterChange
Map pack (top 3) terms1 of 107 of 10+6
Calls from search / month62164+164%
Organic clicks / month6401,480+131%
Domain Rating1231+19
Referring domains2341+78%

Terms in the map pack (of 10)

Monthly

1
1
3
4
6
7
StartM1M2M3M4M5

Ranking keywords by position

Tracked set

9
11
14
17
StartM2M3M5
  • Top 3
  • Positions 4–10
  • Positions 11–20

Target keywords

KeywordMonthly searchesBeforeAfter
emergency ac repair fresno390#17#215
ac repair fresno880#14#311
furnace repair fresno320#22#517
hvac company clovis170#19#118
heating and air fresno260#12#48

08

Key outcomes and takeaways

+164%

calls from search

7 of 10

money terms in the map pack

Month 3

when it paid for itself

What we learned

  1. 01Local beats bigA DR 33 community site did more for map rankings than a big national blog would have.
  2. 02Fix listings before linksConsistent name, address and phone made every later link count for more.
  3. 03A seasonal story travelsThe heat-wave safety piece was picked up by two more local outlets without any extra pitching.
“We used to pay a directory for every lead. Now people find us first.”
Owner, HVAC company, Fresno

What’s next: Next: the same playbook for the Clovis and Madera service areas, plus a winter furnace-safety story.

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